How do I prepare my image for printing on canvas?!

This is without a doubt our most-asked question. It's actually pretty easy once you've got the first one under your belt.

Gallery Wraps
You need 2" extra ON EACH SIDE for the wrap. Think of it as wrapping a box, and you need paper for the sides. So - a 16x16 finished size becomes a 20x20 when it's submitted. Here's what you do:
1. Open a blank 20x20 file in Photoshop, 300 dpi (or the same dpi as your image). Bring your ruler guides in 2" from the top, bottom, left and right.
2. Place your file into this one on a new layer. What you see in the middle is the FACE of your canvas, and what is outside your guides is the wrap! EASY!
If you have enough real estate in your original file, great! If not, you can:
A. Add a colored or patterned border - ANY color or pattern. Add this extra space on the Canvas layer - not your image layer.
B. Add more space on the canvas layer and clone the sides. We DO NOT, and WILL NOT digitally stretch. If you need help with this, just ask - that's what we're here for!

Standard Wraps
Same as above, only you need 1" extra on each side. The wrap does not have to be a color - the image can wrap as well.

Once again - if you need any type of help at all - please ask. We'll get right on it. We were all new at something once, right? We LOVE educating people about this wonderful and VERY cool medium!
 

What is the lifespan of the images?

Using the latest in colorfast ink and media technology, we estimate the lifespan of an un-coated image to be roughly 60 years for color images and 100-150 years for black and white images. All images from CanvasRox are coated with a UV protectant which effectively doubles the colorfastness of our canvases. So you can expect these images to be proudly hung on the walls of your families homes (or space domiciles) for generations to come!
 

What are your shipping prices?

USA - We have a flat rate shipping fee of $19 per order to anywhere in the US, regardless of canvas size or quantity.

Canada - The shipping charge for any order going to Canada is $25. This also includes the duties and taxes, so you wont be charged by FedEx for those later.

International - Shipping to any country other than Canada is $45 per order. However, if your canvas is EXTRA large or you have a large quantity of canvases in your order, we may ask you to pay a little extra.

*Please note that the shipping charges on sale items may be different then the above prices depending on the promotion.
 

How will my canvas be shipped?

All of our canvases are shipped via FedEx. If the address your canvas is going to is an APO address, the package will be shipped USPS.

There are a few different shipping options available upon checkout through the website. If you do not chose an express option, your package will be shipped via FedEx Ground - The map below shows what the transit time will be. *Please note that the days in transit are business days.



If you choose one of our express shipping options when ordering your canvas, please keep in mind that the production time of your piece will remain the same. That means that your canvas will still be in production here for 3 to 7 business days. However, when the canvas is ready to be shipped, it will be sent express (overnight, 2-day or 3-day, depending on what you chose) instead of ground.
 

Do you ship to P.O. Boxes?

We can ship to a PO Box depending on the size of your order or canvas. If you are ordering anything larger than a 16x24 canvas, we will need you to provide a physical address instead.
 

What type of file should I submit? and how large can my file be?

When uploading an order through the website, your file needs to be a Jpeg. If for any reason you need to submit a different type of file, you can email it to us and we can input your order that way.

Your file can be no larger than 10 megabytes. If your file is too large to upload, try saving it as a qulaity 10 Jpeg instead of the default quality 12. This will have no effect on the quality of your final print.
If for any reason your file is still too big, just give us a call and we will be glad to help you out.
 

What color space should my file be in?

We print in sRGB. Your file can be submitted in either sRGB or aRGB. There will be no change in the color or look of your file when it is changed from aRGB to sRGB.
 

What are Beehive Hangers and how do they work?

Beehive Hangers allow larger pieces to be mounted more securely to a wall and also allow the piece to be re-positioned multiple times to ensure it is level.

If your canvas has Beehive Hanging Hardware attached, there should be Wall Mounting Pins as well as instructions included in the Duck Bag in your shipment. If you did not receive enough wall pins or you did not receive any at all, please email us and we will mail some out to you immediately.

If you need the instructions on how to use the Beehive Hangers, please see below.


 

Can you drop ship an order?

Yes! We can drop ship any order for no extra charge. Just put the shipping information into the Shipping Address field when placing your order. If the shipping recipient is different than the billing recipient, we assume the order is a drop ship.
 

What is the turn around time on my order?

Typically the turn around time on an order is between 3 and 7 business days. That means your order will be in production here for 3 to 7 business days before it is shipped out. To see how long your package will be in transit once it leaves, please refer to the FAQ "How will my canvas be shipped?".

If you need your canvas sooner, please chose the appropriate shipping method when ordering and be sure to mention your requested delivery date in the notes on your order.

*Please note that if your order is very large in size or quantity, the turn around time might be a couple of days longer than normal. This may also be the case if your canvas is ordered during one of our promotional sales. If you are worried about when you will receive your order, do not hesitate to give us a call.

You can check the status of your order from the Order History section under the My Account page of the website.
 

I am getting an error message when uploading my image/order. What am I doing wrong?

Be sure that your file name, or the name you are giving your canvas on the ordering page, does not contain any strange characters. File names should contain only letters and or numbers.

Apostrophes anywhere will cause an error. So make sure you do not have apostrophes in your file name or in the notes section on your order.

Also make sure that your file is a Jpeg that is 10 megabytes or smaller.

If you are still having problems, please feel free to give us a call or send us an email and we will walk you through the ordering process.

702-735-9961 - phone
info@canvasrox.com - email
 

How Do I Order A Wicked Cool Wall Rider?

-First, you will need to download our Deck Design Catalog. You can do that by going HERE!!!! -Second, you will need to choose which template you would like to order. Each template in the catalog has a Template #. Be sure to make a note of which # you want. -Third, you will need to log into the website and go to the WallRiders section under the Products tab at the top of the page. -Fourth, you will need to choose the "P2C Design Catalog" option. This option includes 1 skate deck and 1 catalog design. -Fifth, click ORDER and you will be taken to the upload page. This is where you will upload the image you would like placed into your template choice. Once your image is uploaded, the P2SEE editor will pop up. Since you do not need to crop your image, you can simply hit SKIP at the top of this window. -Sixth, put the Template # you want to order in the notes section. ***If the template design you chose also includes someones name or graduation year, be sure to mention what those should be in the notes on your order!!!!
 

Where do I enter my Gift Certificate or Coupon Code??

We've done a few wonderful promotions with 8Moms, Eversave and Groupon. We've also done a FABULOUS promotion with viewers of the Nate Berkus Show! Where to enter your codes can be a little confusing, so read on for some guidance.

Gift Certificates You have a Gift Certificate - which is a dollar amount. Such as, you paid $25 for $50 of product on the site. This is where you enter your Gift Certificate.

Coupon Code Coupon Codes are for a PERTENTAGE discount - like 50%, 40% or 30% off your ENTIRE ORDER. Not just one item. Those codes are entered at CHECKOUT - right after you enter your name, shipping and billing information, and your phone number. If you need more help, or if your code doesn't work, please email us your image, code, and what you wanted to order - we'll upload it for you!